Description : Team Manager - Order Management. Company : LSEG (London Stock Exchange Group). Location : Gdynia, pomorskie

We're looking for a colleague to join a leadership position to manage and develop a team of ~15-20 Order Management Specialists and be a part of wider organization of Order Management (OM) which includes around 80 persons locally in Gdynia, Poland and peer departments in India, Philippines and Costa Rica. The major responsibility of the team is for the customer order lifecycle and includes contract preparation, granting service permissions and handling billing processes. OMs have a substantial exposure cooperating with a number of teams internally including sales, legal, compliance and professional services. As a People Leader, you will enable your team to perform excellence in the complex organization of LSEG and within a range of processes and tools that OM handles. You will supervise team's accuracy and quality and provide your expertise on most sophisticated issues to assure customer happiness and meet LSEG internal objectives. Job Responsibilities:

• Lead the Order Management team in close partnership with regional teams in other locations
• Ensure your team members have up-to-date knowledge to perform their job to the highest standards
• Take ownership for team's performance and development
• Manage customer queries in a professional and service-minded manner ensuring that resolution is provided
• Show a continuous service improvement mentality to improve the processes, systems and tools including partnering with the support functions
• Call out critical delays to internal groups to handle resolutions
• Build and maintain close partnerships with key stakeholders including account management, finance and credit management

Required Skills:

• Proven experience as a people leader (formal or including deputy roles)
• Very good interpersonal skills with willingness to share knowledge and expertise
• Excellent stakeholder management skills to communicate across various teams and different levels
• Business maturity and ability to navigate within a complex organization to lead a team with confidence
• Continuous improvement mentality
• Relevant attitude to perform within SLAs
• Very good coaching and mentoring skills to keep high motivation and can-do attitude in the team

Desired Skills:

• Experience in Customer Service / Order to Cash function is an advantage
• Understanding of order management and billing process
• Understanding of LSEG products and customers

Your Benefits:

• Wellbeing: monthly wellness allowance and employee assistance program
• Healthcare: private medical care with Medicover, premium package fully covered by employer
• Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
• Recognition: promoting appreciation culture through global Reward and Recognition platform
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: e-learning platform, a range of workshops and international projects
• Onboarding: structured training and buddy support
• Information: access to real-time economic data through our flagship products Eikon and Workspace
• Diversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: chillout room with video games, massage chairs, and ping-pong table
• Activities: sport teams and social events to join

NOTE: In Q3 2023 we’re moving to brand new, top-notch office located in 3T Park, Kazimierza Gorskiego Street in Gdynia At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.